Foxy Bingo To Leave Dragonfish

This morning, Foxy Bingo players were sent an email as follows:

“We would like to inform you that as of 20 November 2018 the Foxy Bingo website will no longer be operated by the 888 Group. From this date, ElectraWorks Limited, part of the GVC group of companies will be responsible for the operation and marketing of Foxy Bingo, and will offer you a new website and gaming products.”

This comes on the back of months of rumours that Foxy would migrate to the Cozy bingo platform. It is possible that this is what will happen as Cozy bingo sites run on the ElectraWorks licence – but on the other hand, Foxy Casino already has an ElectraWorks licence replacing its original 888 licence and looks to be a cut above other ElectraWorks casinos, without the Cozy casino network promotions.  It is therefore by no means certain that the new Foxy Bingo will be part of the Cozy bingo network – it could be a standalone like the bingo at Mr Green, but with the massive Foxy player base providing the liquidity that is missing there.  It is even possible that it will be something different entirely!

On logging in to their account after the changeover date, players will be asked to consent to the migration and agree to the new terms and conditions.  A link to these is included in the email, but it only goes to the new privacy policy (covering how player data will be used) and not to the general terms and conditions.  The email continues  “You do not need to take any further action at this time. We will write to you again nearer the migration date with further information”.

The question is, what will happen to any unplayed bonuses that Foxy players may have?  We know what will happen if they don’t log in and agree to the migration within 180 days – it says in the email that in that case, “your account will be closed and the 888 group will cash out any cash balance in your account” – so any bonus would presumably be lost.

We contacted Foxy’s customer service department asking for more information and to do them credit, they replied almost immediately to say that “all funds” in a player’s account “should be transferred along with the account migration”.  This is reassuring but doesn’t give us the full picture as there’s no details about how terms and conditions including wagering requirements, bonus expiry and max convertibles will be affected.  It is still possible to claim bonuses at Foxy (indeed, they have a deposit bonus promotion for existing players at the moment) but who would want to take up such an offer without knowing either what the bingo will be like after the migration or what new terms and conditions may be attached to any transferred bonus?  At least there is still plenty of time to play through any existing bonus before the 20th November.

IMPORTANT UPDATE 12/11/2018 – it seems that what the Foxy customer service department said on 24th October isn’t correct as on 11th November, an email was sent out to Foxy players saying that all current bonuses would expire at midnight on 19th November and asking players to ensure that their bonus balance was £0 before then.  Because of the play order at Foxy, anyone seeking to play through wagering requirements on their bonus will have to play through all cash in their account first and this seems pretty harsh on anyone who has claimed a bonus since the migration was announced.

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